(07) 4638 0035
228 Ruthven St, Toowoomba QLD 4350

Current Waiting Times


Changeovers

There are currently no waiting times for changeovers. Changeovers can commence as soon as both parents have completed their intake interviews.  Changeovers are $20.00 per parent per month which covers all changeovers during out opening times of Tuesday to Sunday 9am - 5pm.

Changeovers outside our opening hours can be negotiated and are charged at $75.00 per changeover.

Supervised Contact - Current as of the 1st September 2019

Due to the high demand on this service and to ensure that waiting lists are kept to a minimum we can offer the following bookings to all parents who wish to access the Centre.  As of the 1st of March additional hours can be offered but will be subject to higher rates per hour. 

The Centre also offers an unfunded service at the higher fee schedule, there are no waiting times for this service, no concessions are offered and all fees must be paid in advance. Weekdays $40 per hour, Saturdays $60 per hour, Sundays $80 per hour.  Sessions are a maximum of three hours.

Weekends and after 3.00 pm Tuesday to Friday

Our highest demand is on weekends and after 3.00 pm on weekdays. During these times we offer a  2 hours per fortnight.

Weekends at $30 per hour ($25 concession)

Weekdays at $25 per hour ($20 concession)

Additional hours can be booked at the following rates:

Weekdays $40 per hour (no concession)

Saturday $60 per hour (no concession)

Sunday $80 per hour (no concession)

Weekdays Tuesday to Friday 9.00 am - 3.00 pm. $25.00 ($20 concession) During these times we offer 2 hours per week. 

Additional hours can be booked at the following rates:

$40 per hour ( no concession) 

This Centre prioritises those clients with Court Orders and Parenting Agreements.

Current as of the 1st September 2019

Supervised Contact visits - There is currently a waiting list for supervised contact visits on the weekends, particularly Saturdays  and we are currently taking bookings for early October 2019

 This availability is subject to change on a daily basis.  Please check with this Centre prior to agreeing to any specific time. 

We currently have availability on Tuesdays, Wednesdays, Thursdays and Fridays during school hours.

Please note that this Centre does have a policy with regard to managing waiting lists and parents with Court Orders and Parenting Agreements in place will have priority of access.

Parents wishing to use this Service for supervised visits with no Orders or Agreements will be offered three months allowing parents time to seek further advice about their circumstances.

Parents who have Court Orders stating changeovers are to occur will not be offered supervised contact visits.

Our waiting times are subject to change. Please register as soon as possible to secure your place.

 Private Places

Due to funding arrangements we are only able to offer a limited number of hours at the reduced rate and there is usually a 4 to 6 week waiting time to access the Centre.  The TCCC also offers an unfunded service at the higher fee schedule, no concessions are offered and all fees must be paid in advance.   Weekdays $40.00 per hour, Saturdays $60.00 per hour and Sundays $80.00 per hour.  Sessions are a maximum of 3 hours but can occur more frequently.