The Services provided by the TCCC are designed to reflect our vision of providing a service where all children feel valued as individuals and are able to develop and maintain supportive and nurturing relationships with their family.  Our vision includes a safe working environment for Staff. Service is withdrawn from clients who cannot, or will not work with the Service to enable this vision.

We reserve the right to withdraw the service under any of the following conditions: 

1. Clients whose behaviour is threatening, intimidating or abusive to Staff, in person, by phone, or by written communication will have their Service withdrawn. 
2. Clients whose behaviour is threatening, intimidating or abusive to other clients at the TCCC will have their Service withdrawn and will be asked to leave the premises at that time.
3. Clients whose behaviour before or after visits or changeovers at, or in the vicinity of the TCCC, is threatening, intimidating or abusive to their ex partner and/or their family members who accompany them, will have the service withdrawn. There must be an independent witness to such incidents.
4. Clients whose behaviour causes distress to their own children, and/or clients who will not respect Service conditions designed to protect the emotional and physical well being of their children, will have their visit stopped, and the problem behaviour will be discussed with them, away from the child/ren, and their cooperation sought to desist from such behaviour.  Should the client be non-cooperative, or should the behaviour be considered abusive, they will be asked to leave the premises at that time.

The Coordinator is to be notified, and will decide in consultation with the relevant staff and Management Committee Members if necessary, whether it is appropriate to offer further assistance, support and/or  referrals to enable the client to be more child focused, or whether it is deemed that this would not be appropriate or useful.  A decision would be made about the appropriateness of withdrawing the Service, and if so, both parents would be notified in writing, as would the Child Representative.  If considered appropriate in the individual case, the client may be given the option to reapply to use the Service when they feel able or willing to behave in a more child focused manner and carry out future visits in a child-safe manner.  Reacceptance into the Service may be conditional upon the client demonstrating that they have attended education groups or had counselling to help them understand more clearly the required behaviour expected of them as parents. 

1. Clients who are excessively demanding on the Service, clients who are rude to Staff, and clients who are uncooperative with keeping to Service conditions, but whose behaviour does not warrant immediate withdrawal of Service, will be sent a warning letter, advising them of the nature of the problem behaviour, and what needs to change to allow continuation of the Service.  Should the behaviour persist, clients will be advised by letter that Service is withdrawn.  Clients will be given the opportunity to reapply to use the Service when they are able to respect Service conditions at all times and have attended education groups or had counselling to help them understand more clearly the required behaviour expected of them as parents.

1. Clients who attend for supervised contact visits or changeovers, and who are reasonably believed by staff to be under the influence of alcohol or drugs will have their visit or changeover cancelled. Clients will be contacted prior to their next booked visit or changeover, and reminded of Service conditions of not drinking/using drugs at these times, and referrals provided for specialised counselling if the client requests this. At this time staff will advise that a formal warning letter will be sent, advising that if there is a repeat infringement of this Service condition, that Service will be withdrawn.  Should this problem occur again, causing two changeovers or visits to be cancelled for this reason, service will be withdrawn.  Both parents and the Child Representative (if applicable) will be advised in writing. The client will be given the opportunity to reapply to use the Service when they are able to abstain from using alcohol or drugs around contact times. It may be necessary for clients to provide evidence that counselling has been undertaken prior to recommencement of the Service.

1. Clients who fail to attend for a supervised contact visit, without notification, will be sent a warning letter, indicating that if this happens again, their Service will be withdrawn unless they are able to reasonably justify their absence (eg. proof of an accident, sickness, or misadventure which prevented them from contacting the Service at the time).  Should such proof not be provided, and the client again fails to attend a visit without appropriate justification, Service will be withdrawn. Clients will be given the opportunity to reapply should they feel they will be able to commit to regular attendance.

1. Where a child or children are in extreme distress or demonstrate fear in the presence of their visiting parent, the visit will be terminated if the child cannot be settled/reassured.  No more than two attempted visits will be made to settle a child who exhibits high levels of distress/fear in the presence of their visiting parent.  Should such a situation arise, the Child Representative is to be notified, as well as both parents, that Service is withdrawn. Service may later be restored if TCCC is satisfied that it is appropriate to recommence contact (ie report from Child Representative).

1. Where a child or children persistently and resolutely refuse to participate in contact visits with their visiting parent, and where every attempt has been made to provide appropriate support and reassurance, visits will be cancelled after three visits have been attended.  In such cases, the Child Representative is to be notified as well as both parents that Service is withdrawn until such time as the children are willing to participate.

1. Where a child or children exhibits extreme distress, refuses to leave, or strongly resists leaving the Centre for changeovers, Service will be withdrawn after three failed changeovers or three changeovers in which the child/ren have had to be taken from the Centre against their will by their visiting parent.

All decisions to withdraw service will be made in consultation with the Management Committee, TCCC Coordinator and/or Staff if appropriate, and the decision to decline cases is final.