The TCCC provides an environment which allows children to develop and maintain supportive and nurturing relationships with their family.  This is based on the belief that children have a qualified right to contact with both parents, but more importantly, have the right to feel safe in doing so.

Contact Centre staff will respond in developmentally appropriate ways to prioritise children’s physical and psychological well-being.  The Contact Centre recognises the diversity of families using the service and seeks to respond appropriately to different family and cultural needs.

In conjunction with the principles outlined in the Code of Ethics, the TCCC:

§              Is committed to providing a service, now and in the future, which reflects the needs of children, parents and the community as a whole;

§                Recognises the primary importance of its clients, local communities and other client groups it seeks to serve;

§                Strives to minimise the emotional, social and economic costs associated with disruption to family relationships;

§                Strives to maintain a healthy, safe environment for its clients and staff;

§                Pursues quality and excellence;

§                Maintains the highest standards of confidentiality;

§                Accepts the need for accountability and ethical conduct and integrity;

§                Fosters the values of openness, honesty, tolerance, fairness and responsibility in social and moral matters;

§                Is committed to the provision of equity of access and opportunity;

§                Is committed to the regular evaluation of its activities and processes and believes that self-evaluation and review are central to the Centre’s responsibility as an autonomous organisation;

§                Makes decisions explicitly, openly and consistently, on the basis of relevant information, and as an integral part of the Centre’s accountability to its staff and volunteers, to the public and to funding body/s;

§                Recognises the contribution of all staff and volunteers;