Guidelines Summary

The TCCC has Guidelines specific to each service provided. These Guidelines outline how the service operates and parent’s responsibilities if they wish to use the service. These Guidelines are provided to clients prior to intake and reviewed with each client during their intake. Clients are required to agree to abide by the Guidelines and sign them prior to services being provided. These Guidelines are subject to change and are updated as required.

This Centre also has Health Protocols in place with regard to COVID-19. At times, depending on health directives by Queensland Health, these may need to be amended. In particular clients cannot attend the Centre if their Local Government Area is in lockdown. On these occasions online contact may be offered. All clients are required to abide by the Centre Health Protocols. These are reviewed with clients prior to intake.

This Service cannot meet the needs of all parents and at times will decline cases if it is believed staff cannot provide an environment that is safe for children, parents and staff or if we cannot meet the needs and expectations of a parent or if the parent cannot or will not abide by the Centre Guidelines.